IT Support San Diego to the Inland Empire
NIST, HIPPA, CMMC, DFAR, Cyber Security, Office 365
When you need managed services in Southern California to maintain peak operation in the IT network of your small business, consider us here at West Coast Computer Solutions. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues to grow. Let us give you the peace of mind you deserve with your small business today with West Coast Computer Solutions’ managed services.
When you sign up with our managed IT services, here are some of the substantial benefits:
- Tailored Packages – We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
- Predictable costs 24/7 – West Coast Computer Solutions doesn’t charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
- Ramped up productivity – Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
- We are always available – Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.
You can rest easy when you put your IT support needs in our hands. Contact us today for more information.
Having the right Managed Business IT Support is important when you need service, up to date solutions and support techniques on the fly. Remote Desktop or other online computer support may be all that you need in some instances, however, if your users need more hands on setup, we can provide that too.
Our Comprehensive Managed IT Services Includes:
Virtual Chief Information Officer (vCIO)
Your vCIO integrates in-depth knowledge of your IT environment, insights from the Technical Alignment Manager, and expertise in current IT trends to deliver strategic advice and budget planning. This ensures your technology strategies align seamlessly with your business objectives.
Technical Alignment Manager (TAM)
The Technical Alignment Manager gains a comprehensive understanding of your infrastructure, identifies potential risks, and monitors your overall IT ecosystem. Regularly scheduled on-site or virtual visits, coupled with proactive maintenance, help ensure your environment remains secure, efficient, and optimized.
Service Delivery Manager (SDM)
The Service Delivery Manager acts as your project coordinator, bridging communication between your organization and internal teams. They manage service needs that go beyond day-to-day help desk support.
Unlimited 24/7 Help Desk
Our round-the-clock help desk is staffed by experienced professionals who offer enterprise-level IT support. You’ll receive personalized care and attention akin to having an in-house team.
Managed Servers
Our robust server management services ensure your servers are consistently updated, patched, and running at optimal speed for peak performance.
Disaster Recovery & Business Continuity Planning
With our disaster recovery solutions, your data is securely backed up, verified, and quickly restorable, providing a seamless way to maintain operations during unexpected disruptions.
Managed Network Monitoring
Reliable network performance is essential. Our network monitoring services eliminate bottlenecks, congestion, and other issues, ensuring devices operate efficiently to meet the needs of remote workers and cloud-based systems.
Managed Workstations with Automated Patching
We keep your workstations secure, updated, and functioning smoothly. Automated patching closes vulnerabilities and applies updates without interrupting your workflow, while we oversee device health and plan for future upgrades or replacements.
Managed DNS-Based Protection
DNS-based protection ensures you connect only to legitimate web addresses, safeguarding against phishing and malicious websites. This protection extends to mobile users, whether they’re on or off your network.
Managed Spam Filtering and Protection
Our advanced spam filtering system evaluates emails against industry and custom-defined criteria, quarantining potentially harmful or unnecessary messages. This reduces the risk of malware, spam, and viruses reaching your inbox or spreading to your contacts.
Managed Anti-Malware
Enhanced anti-malware solutions provide an extra layer of defense beyond standard antivirus. They actively monitor and track applications across your systems, alerting you to threats and containing incidents to mitigate damage.
Managed Employee Awareness Training
Employees often represent the first line of defense in cybersecurity. We provide ongoing education, custom reporting, monthly training modules, and simulated phishing exercises to empower your team to recognize and counter threats, reducing vulnerabilities and fostering a security-conscious culture.
Incident Notification and Remediation
We notify you promptly about any incidents within your IT environment and provide proactive recommendations for effective resolution.
License Management
Our IT solutions handle the seamless management of all your licenses, giving you the freedom to focus on running your business.
Strategic IT Planning
Based on your priorities, this service offers proactive strategic and financial guidance to ensure your IT planning aligns perfectly with your business objectives.
Quarterly Business Reviews
Regular meetings foster open communication and help us ensure our services align with your goals. These reviews include updates to your technical roadmap and budget planning to support your business’s success.
Multi-Factor Authentication (MFA)
We assist with implementing MFA, adding an extra layer of protection to your systems and applications, significantly reducing the risk of unauthorized access.
Network Operations Center (NOC)
Our 24/7 Network Operations Center monitors network performance, health, and security, enabling our team to detect and resolve issues proactively to keep your network running efficiently.
Onsite Support
Onsite support allows our engineers to address issues directly at your location, minimizing downtime and ensuring quick problem resolution to keep your business running smoothly.
Remote Support
Secure remote support lets our help desk engineers access your devices in real-time to resolve issues quickly, no matter where you’re working.
24/7 Emergency Support
Our around-the-clock emergency IT support is always available, providing immediate assistance to resolve critical issues and minimize disruptions to your operations.
Advanced Cybersecurity Monitoring
Our 24/7 cybersecurity monitoring identifies and addresses potential threats to your IT infrastructure, protecting your data before incidents occur.
Internal Vulnerability Scan
We conduct regular internal scans to identify security weaknesses in your systems, proactively closing gaps before they can be exploited.
External Penetration Testing
Simulating real-world cyberattacks, our penetration testing identifies vulnerabilities in your network, applications, and IT infrastructure, ensuring issues are addressed before hackers can exploit them.
Mobile Device Management (MDM)
Our MDM services ensure your mobile devices stay connected, up-to-date, and secure, while maintaining compatibility across your IT environment.
Workstation and Server Backup
Our backup solutions protect your critical data by enabling fast restoration of your workstations and servers in case of disasters, ensuring business continuity.
OUR SERVICES
